Terms & Conditions
This document (together with the documents referred to on
it) sets out the terms and conditions on which we provide the services or
information (Services) listed on our website www.Sharmdirect.com (our site).
Please read these terms and conditions carefully before making use of any
Services from our site. By making use of the Services available on our site, we
are entitled to assume you have read these terms and conditions and you agree
to be bound by them.
1. Information About Us
www.Sharmdirect.com is a travel directory site operated by the
Egypt Tourism Bureau registered in England and Wales under company number
04158420 with a registered office at 40 Addisland Court Holland Villas Road,
London, England, W14 8DA
In these terms and conditions, “you” and “your” means all
persons named on your booking (including anyone who is added or substituted at
a later date) or any of them, as the context requires. “We”, “us” and “our”
means Sharmdirect. We can be contacted at info@sharmdirect.com
2. Your Status
2.1 You must be at least 18 years old at the time the
booking is made.
2.2 You agree to abide by the terms or conditions of
purchase imposed by the supplier who has responsibility for your booking,
including, but not limited to, payment of all amounts when due and compliance
with all rules and restrictions regarding availability and use of fares,
products or services. Special rules and restrictions may apply to a fare,
product or service selected by you. You understand that any violation of any
such supplier's conditions of purchase may result in the cancellation of your
reservation(s) or purchase, in your being denied access to any flights, hotels
or automobiles, in your forfeiting any monies paid for such reservation(s) or
purchase.
2.3 You shall be completely responsible for all charges,
fees, duties, taxes and assessments arising out of the use of this site
including without limitation any fares or the costs of products or services
provided by suppliers with whom you contract via this website.
3. Our Status
3.1 Please note that we operate as an intermediary between
you and the third-party suppliers featured or linked to on our website. Any
resulting legal contract in respect of any bookings made through our website is
between you and the third-party supplier concerned and is subject to the terms
and conditions of that third-party supplier. You should carefully review their
terms and conditions before entering into a contract with them (available from
us on request).
3.2 We cannot give any undertaking, that products you
purchase from third-party sellers or companies to whose website we have
provided a link on our site, will be of satisfactory quality, and any such
warranties are disclaimed by us. This disclaimer does not affect your statutory
rights against the third-party supplier.
4. Travel Destinations Risks
4.1 Although most travel, including travel to international
destinations, is completed without incident, travel to certain destinations may
involve greater risk than others. We urge passengers to review any travel
prohibitions, warnings, announcements and advisories issued by The Foreign and
Commonwealth Office Travel Advice Unit prior to booking travel to national and
international destinations. Information on conditions in various countries and
the level of risk associated with travel to particular international
destinations can be found on the FCO's website currently located at
https://www.gov.uk/browse/abroad. It is your responsibility to ensure you are
aware of all recommended vaccinations and health precautions in good time
before departure. Details are available from your GP surgery and from the
National Travel Health Network and Centre http://travelhealthpro.org.uk/. Health
information abroad is also available at
http://www.nhs.uk/Livewell/TravelHealth/Pages/Travelhealthhome.aspx. For
holidays in the EU/EEA, you should obtain an EHIC (European Health Insurance
Card) before departure from
http://www.nhs.uk/NHSEngland/Healthcareabroad/EHIC/Pages/about-the-ehic.aspx.
An EHIC is not a substitute for travel insurance. Vaccination and other health
requirements/recommendations are subject to change at any time for any
destination. Please therefore check with a doctor or clinic not less than six
weeks before departure to ensure that you have met the requirements and have
the applicable information.
4.2 By offering for sale travel to particular international
destinations, we do not represent or warrant that travel to such points is
advisable or without risk, and are not liable for damages or losses that may
result from travel to such destinations.
5. Information and Suitability
5.1 The content of our pages was compiled with utmost
diligence. We cannot guarantee that the data is correct, complete or up-to-date.
The information, products, and services published on this website may include
inaccuracies or typographical errors. In particular, Sharmdirect.com, and its
affiliates do not guarantee the accuracy of, and disclaim liability for
inaccuracies relating to the information and description of accommodation, air,
cruise, car, attractions and all other travel and holiday products displayed on
this website (including, without limitation, photographs, list of hotel
amenities, general product descriptions, etc.), much of which information is
provided by the respective suppliers. Any accommodation rating displayed on
this website is intended as only general guidelines, and Sharmdirect.com does
not guarantee the accuracy of the rating. Changes are periodically added to the
information herein. Sharmdirect.com its affiliates and/or their respective
suppliers may make improvements and/or changes to this website at any time.
5.2 We make no representations about the suitability of the
information, products, and services contained on this website for any purpose
and the inclusion of any products or services on this website does not
constitute any endorsement or recommendation of such products or services by
us.
6. Liability
6.1 We accept no liability about any contract you enter into
or for any services or arrangements you purchase (“arrangements”) or for the
acts or omissions of any supplier(s) or other person(s) or party(ies) connected
with any arrangements. For all arrangements, your contract will be with the
supplier of the arrangements. Our maximum liability to you if we are found to
have been at fault in relation to any service we provide (as opposed to any
service provided by any third party such as the supplier of a holiday featured
on this site for whom we are not responsible) is limited to the commission we
have earned or are due to earn in relation to the booking in question. We do
not exclude or limit any liability for death or personal injury which arises as
a result of our negligence or that our employees whilst acting in the course of
their employment.
7. Notices
All notices given by you to us must be given to us at Becket
House, 40 Addisland Court Holland Villas Road, London, England, W14 8DA. We may
give notice to you at either the e-mail or postal address you provide to us
when registering, or in any of the ways specified in paragraph 7. Notice will
be deemed received and properly served immediately when posted on our website,
24 hours after an e-mail is sent, or three days after the date of posting of
any letter. In proving the service of any notice, it will be sufficient to
prove, in the case of a letter, that such letter was properly addressed,
stamped and placed in the post and, in the case of an e-mail that such e-mail
was sent to the specified e-mail address of the addressee.
8. Our Right to vary these Terms and Conditions
8.1 We have the right to revise and amend these terms and
conditions from time to time.
8.2 You will be subject to the policies and terms and
conditions in force at the time that you make use of the Services provided by
us, unless any change to those policies or these terms and conditions is
required to be made by law or governmental authority (which if appropriate will
be deemed to apply retrospectively).
9. Law And Jurisdiction
Use of any of the Services provided through our site will be
governed by English law. Any dispute arising from, or related to, the use of
any such Services or in respect of any Contract arising between you and us
shall be subject to the exclusive jurisdiction of the courts of England and
Wales.
Website Use Terms and Conditions
Prohibited uses
You may use our site only for lawful purposes. You may not
use our site:
- In any way that breaches any applicable local, national or
international law or regulation.
- In any way that is unlawful or fraudulent, or has any
unlawful or fraudulent purpose or effect.
- For the purpose of harming or attempting to harm minors in
any way.
- To send, knowingly receive, upload, download, use or reuse
any material, which does not comply with our content standards (see below).
- To transmit, or procure the sending of, any unsolicited or
unauthorized advertising or promotional material or any other form of similar
solicitation (spam).
- To knowingly transmit any data, send or upload any
material that contains viruses, Trojan horses, worms, time-bombs, keystroke
loggers, spyware, adware or any other harmful programs or similar computer code
designed to adversely affect the operation of any computer software or
hardware.
You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of
our site.
- Not to access without authority, interfere with, damage or
disrupt:
- any part of our site;
- any equipment or network on which our site is stored;
- any software used in the provision of our site; or
- any equipment or network or software owned or used by any
third party.
Content standards
These content standards apply to any and all material which
you contribute to our site (contributions).
You must comply with the spirit of the following standards
as well as the letter. The standards apply to each part of any contribution as
well as to its whole.
Contributions must:
- Be accurate (where they state facts).
- Be genuinely held (where they state opinions).
- Comply with applicable law in the UK and in any country
from which they are posted.
Contributions must not:
- Contain any material which is defamatory of any person.
- Contain any material which is obscene, offensive, hateful
or inflammatory.
- Promote sexually explicit material.
- Promote violence.
- Promote discrimination based on race, sex, religion,
nationality, disability, sexual orientation or age.
- Infringe any copyright, database right or trade mark of any
other person.
- Be likely to deceive any person.
- Be made in breach of any legal duty owed to a third party,
such as a contractual duty or a duty of confidence.
- Promote any illegal activity.
- Be threatening, abuse or invade another's privacy, or
cause annoyance, inconvenience or needless anxiety.
- Be likely to harass, upset, embarrass, alarm or annoy any
other person.
- Be used to impersonate any person, or to misrepresent your
identity or affiliation with any person.
- Give the impression that they emanate from us, if this is
not the case.
- Advocate, promote or assist any unlawful act such as (by
way of example only) copyright infringement or computer misuse.
Suspension and termination
We will determine, at our discretion, whether there has been
a breach of the content standards as set out above through your use of our
site. When a breach of this policy has occurred, we may take such action as we
deem appropriate.
Failure to comply with this constitutes a material breach of
these terms and conditions upon which you are permitted to use our site, and
may result in our taking all or any of the following actions:
- Immediate, temporary or permanent withdrawal of your right
to use our site.
- Immediate, temporary or permanent removal of any posting
or material uploaded by you to our site.
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of all
costs on an indemnity basis (including, but not limited to, reasonable
administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement
authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to
breaches of this policy. The responses described in this policy are not
limited, and we may take any other action we reasonably deem appropriate.
Changes to the acceptable use policy
We may revise this policy at any time by amending this
policy. You are expected to check this policy from time to time to take notice
of any changes we make, as they are legally binding on you. Some of the
provisions contained in this policy may also be superseded by provisions or
notices published elsewhere on our site.
Terms of Website Use
These terms (together with the documents referred to on it
including without limitation the data protection and terms and conditions of
supply) tell you the terms of use on which you may make use of our website
www.Sharmdirect.com (our site), whether as a guest or a registered user. Please
read these terms of use carefully before you start to use the site. By using
our site, you indicate that you accept these terms of use and that you agree to
abide by them. If you do not agree to these terms of use, please refrain from
using our site, and leave it immediately.
Accessing Our Site
Access to our site is permitted on a temporary basis, and we
reserve the right to withdraw or amend the service we provide on our site
without notice (see below). We will not be liable if for any reason our site is
unavailable at any time or for any period.
From time to time, we may restrict access to some parts of
our site, or our entire site, to users who have registered with us.
If you choose, or you are provided with, a user identification
code, password or any other piece of information as part of our security
procedures, you must treat such information as confidential, and you must not
disclose it to any third party. We have the right to disable any user
identification code or password, whether chosen by you or allocated by us, at
any time, if in our opinion you have failed to comply with any of the
provisions of these terms of use.
You are responsible for making all arrangements necessary
for you to have access to our site. You are also responsible for ensuring that
all persons who access our site through your internet connection are aware of
these terms, and that they comply with them.
Intellectual Property Rights
We are the owner or the licensee of all intellectual
property rights in our site, and in the material published on it. Those works
are protected by copyright laws and treaties around the world. All such rights
are reserved.
You may print off one copy, and may download extracts, of
any page(s) from our site for your personal reference and you may draw the
attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any
materials you have printed off or downloaded in any way, and you must not use
any illustrations, photographs, video or audio sequences or any graphics
separately from any accompanying text.
Our status (and that of any identified contributors) as the
authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for
commercial purposes without obtaining a licence to do so from us or our
licensors.
If you print off, copy or download any part of our site in
breach of these terms of use, your right to use our site will cease immediately
and you must, at our option, return or destroy any copies of the materials you
have made.
Reliance on information posted
Commentary and other materials posted on our site are not
intended to amount to advice on which reliance should be placed. We disclaim
all liability and responsibility arising from any reliance placed on such
materials by any visitor to our site, or by anyone who may be informed of any
of its contents.
Our site changes regularly
We update our site regularly, and may change the content at
any time. If the need arises, we may suspend access to our site, or close it
indefinitely. Any of the material on our site may be out of date at any given
time, and we are under no obligation to update such material.
Our Liability
The material displayed on our site is provided without any
guarantees, conditions or warranties as to its accuracy. To the extent
permitted by law, we, other members of our group of companies and third parties
connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might
otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential
loss or damage incurred by any user in connection with our site or in
connection with the use, inability to use, or results of the use of our site,
any websites linked to it and any materials posted on it, including, without
limitation any liability for:
- Loss of income or revenue;
- Loss of business;
- Loss of profits or contracts;
- Loss of anticipated savings;
- Loss of data;
- Loss of goodwill;
- wasted management or office time; and
- For any other loss or damage of any kind, however arising
and whether caused by tort (including negligence), breach of contract or
otherwise, even if foreseeable.
This does not affect our liability for death or personal
injury arising from our negligence, nor our liability for fraudulent
misrepresentation or misrepresentation as to a fundamental matter, or any other
liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our site
We process information about you in accordance with our data
protection policy. By using our site, you consent to such processing and you
warrant that all data provided by you is accurate.
Transactions concluded through our site
Contracts for the supply of services or information formed
through our site or as a result of visits made by you are governed by our terms
and conditions of supply.
Uploading material to our site
Whenever you make use of a feature that allows you to upload
material to our site, or to make contact with other users of our site, you must
comply with the content standards. You warrant that any such contribution does
comply with those standards, and you indemnify us for any breach of that
warranty.
Any material you upload to our site will be considered
non-confidential and non-proprietary, and we have the right to use, copy,
distribute and disclose to third parties any such material for any purpose. We
also have the right to disclose your identity to any third party who is
claiming that any material posted or uploaded by you to our site constitutes a
violation of their intellectual property rights or their right to privacy.
We will not be responsible, or liable to any third party,
for the content or accuracy of any materials posted by you or any other user of
our site.
We have the right to remove any material or posting you make
on our site if, in our opinion, such material does not comply with the content
standards.
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing
viruses, trojans, worms, logic bombs or other material that is malicious or
technologically harmful. You must not attempt to gain unauthorised access to
our site, the server on which our site is stored or any server, computer or
database connected to our site. You must not attack our site via a
denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal
offence under the Computer Misuse Act 1990. We will report any such breach to
the relevant law enforcement authorities and we will co-operate with those
authorities by disclosing your identity to them. In the event of such a breach,
your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a
distributed denial-of-service attack, viruses or other technologically harmful
material that may infect your computer equipment, computer programs, data or
other proprietary material due to your use of our site or to your downloading
of any material posted on it, or any website linked to it.
PACKAGE HOLIDAY BOOKING CONDITIONS
YOUR CONTRACT IS WITH Egypt Tourism Bureau Limited T/A
SharmDirect.com, a Member of ABTA.
1. Your holiday
contract
When you make a booking you guarantee that you have the
authority to accept and do accept on behalf of your party the terms of these
booking conditions. A contract will exist as soon as we issue our confirmation
invoice. This contract is made on the terms of these booking conditions, which
are governed by English Law, and the jurisdiction of the English Courts. You
may however choose the law and jurisdiction of Scotland or Northern Ireland if
you live there and wish to do so.
[If you had not seen these terms and conditions when you
made your booking and you are not happy to proceed with the booking now that
you have seen them please return all documentation to us or your travel agent,
within 7 days of receiving these booking conditions. Your booking will be
cancelled and your monies will be returned in full, provided you have not
commenced your travel. This clause does not apply if your booking was made
within 10 weeks of travel].*
2. Your financial
protection
We provide full financial protection for our package
holidays, by way of our Air Travel Organiser's Licence number 10976. When you
buy an ATOL-protected flight or flight-inclusive holiday from us you will
receive an ATOL Certificate. This lists what is financially protected, where
you can get information on what this means for you and who to contact if things
go wrong.
We will provide you with the services listed on the ATOL
Certificate (or a suitable alternative). In some cases, where we aren't able to
do so for reasons of insolvency, an alternative ATOL holder may provide you
with the services you have bought or a suitable alternative (at no extra cost
to you). You agree to accept that in those circumstances the alternative ATOL
holder will perform those obligations and you agree to pay any money
outstanding to be paid by you under your contract to that alternative ATOL
holder. However, you also agree that in some cases it will not be possible to
appoint an alternative ATOL holder, in which case you will be entitled to claim
under the ATOL scheme (or your credit card issuer where applicable).
If we are unable to provide the services listed (or a
suitable alternative, through an alternative ATOL holder or otherwise) for
reasons of insolvency, the Trustees of the Air Travel Trust may make a payment
to (or confer a benefit on) you under the ATOL scheme. You agree that in return
for such a payment or benefit you assign absolutely to those Trustees any
claims which you have or may have arising out of or relating to the
non-provision of the services, including any claim against us, the travel agent
(or your credit card issuer where applicable). You also agree that any such
claims may be re-assigned to another body if that other body has paid the sums
you have claimed under the ATOL scheme.
3. ABTA
We are a Member of ABTA, membership number Y6240. We are
obliged to maintain a high standard of service to you by ABTA's Code of
Conduct. We can also offer you an arbitration scheme for the resolution of
disputes arising out of this contract. The scheme is arranged by ABTA and
administered independently. It is a simple and inexpensive method of
arbitration on documents alone with restricted liability on you for costs. The
upper limit on claims is £ 5,000 per person and £ 25,000 per booking form. The
scheme doesn't apply to claims which are solely in respect of physical injury
or illness or their consequences. It can however deal with claims which include
an element of minor injury or illness subject to a limit of £ 1,500 on the
amount the arbitrator can award per person in respect of this element. Your
request for arbitration must be received by ABTA within eighteen months of the
date of return from holiday. For injury and illness claims, you can request the
ABTA Mediation Procedure and we have the option to agree to mediation. Further
information on the Code and ABTA's assistance in resolving disputes can be
found at www.abta.com.
4. Your Holiday
Price
1. We reserve the
right to alter the prices of any of the holidays shown in our brochures or
website. You will be advised of the current price of the holiday that you wish
to book before your contract is confirmed.
2. When you make
your booking you must pay a deposit of 100 % of the holiday cost per person.
The balance of the price of your travel arrangements must be paid at least 4
weeks before your departure date. If the deposit and/or balance is not paid in
time, we shall cancel your travel arrangements. If the balance is not paid in
time we shall retain your deposit.
3. The price of
your travel arrangements is fully guaranteed and will not be subject to any
surcharges.
4. All monies you
pay to the travel agent are held by him on his behalf and for the benefit of
the Trustees of the Air Travel Trust at all times. This is subject to the
agent's obligation to pay it to us for so long as we do not fail. If we fail,
any money held at that time by the agent, or subsequently accepted from you by
him, is and continues to be held on behalf of and for the benefit of the
Trustees of the Air Travel Trust without any obligation to pay that money to
us.
5. If You Change
Your Booking
If, after our confirmation invoice has been issued, you wish
to change your travel arrangements in any way, for example, your chosen
departure date or accommodation, we will do our utmost to make these changes
but it may not always be possible. Any request for changes to be made must be
in writing from the person who made the booking or your travel agent. You will
be asked to pay an administration charge of £ 25 per booking, and any further
cost we incur in making this alteration. You should be aware that these costs
could increase the closer to the departure date that changes are made and you
should contact us as soon as possible. Note: Certain travel arrangements (e.g.
Apex Tickets) may not be changeable after a reservation has been made and any
alteration request could incur a cancellation charge of up to 100% of that part
of the arrangements.
6. If You Cancel
Your Holiday
You, or any member of your party, may cancel your travel
arrangements at any time. Written notification from the person who made the
booking or your travel agent must be received at our offices. Since we incur
costs in cancelling your travel arrangements, you will have to pay cancellation
charges as follows:
Period before departure
Cancellation charge in which you notify us
0-2 days
100% of accommodation and/or excursion costs. Airline
tickets are non-refundable/non-amendable.
More than 2 days
£35 administration fee. This will be deducted from any
accommodation and/or excursion amount paid to us. Airline tickets are
non-refundable/non-amendable.
7. Note: If the
reason for your cancellation is covered under the terms of your insurance
policy, you may be able to reclaim these charges.
8. If We Change or
Cancel Your Holiday
As we plan your holiday arrangements many months in advance
we may occasionally have to make changes or cancel your booking and we reserve
the right to do so at any time.
Changes: If we make a major change to your holiday, we will
inform you or your travel agent as soon as reasonably possible if there is time
before your departure. You will have the choice of either accepting the change
of arrangements, accepting an offer of alternative travel arrangements of
comparable standard from us if available (we will refund any price difference
if the alternative is of a lower value), or cancelling your holiday and
receiving a full refund of all monies paid. In some cases, we will also pay
compensation (see below). These options don't apply to minor changes. Examples
of minor changes include alteration of your outward/return flights by less than
12 hours, changes to aircraft type, change of accommodation to another of the
same or higher standard, and changes of carriers. Please note that carriers
such as airlines used in the brochure may be subject to change. Cancellation We
will not cancel your travel arrangements less than 8 weeks before your
departure date, except for reasons of force majeure or failure by you to pay
the final balance. We may cancel your holiday before this date if, e.g., the
minimum number of clients required for a particular travel arrangement is not
reached. If your holiday is cancelled you can either have a refund of all
monies paid or accept an offer of alternative travel arrangements of comparable
standard from us, if available (we will refund any price difference if the
alternative is of a lower value). In some cases, we will pay compensation (see
below).
Insurance: If we cancel or make a major change and you
accept a refund, we will consider an appropriate refund of your travel
insurance premiums if you can show that you are unable to transfer or reuse
your policy.
Compensation: If we cancel or make a major change we will
pay compensation as detailed below except where the major change or cancellation
arises due to reasons of force majeure. The compensation that we offer does not
exclude you from claiming more if you are entitled to do so.
IF WE CANCEL OR MAKE A MAJOR CHANGE TO YOUR HOLIDAY
Period before departure in which we notify you. The amount you
will receive from us:
More than 43 days
£ NIL
|
42-29 days
|
£ 40.00
|
|
28-15 days
|
£ 50.00
|
|
0-14 days
|
£ 70.00
|
9. Force Majeure
We will not pay you compensation if we have to cancel or
change your travel arrangements in any way because of unusual or unforeseeable
circumstances beyond our control. These can include, for example, war, riots,
industrial disputes, terrorist activity and its consequences, natural or
nuclear disasters, fire, adverse weather conditions, epidemics and pandemics, and
unavoidable technical problems with transport.
10. If You Have A Complaint
If you have a problem during your holiday, please inform the
relevant supplier (e.g. your hotelier) and our resort representative
immediately who will endeavour to put things right. If your complaint is not
resolved locally, please follow this up within 28 days of your return home by
writing to our Customer Services Department at Sharmdirect.com, 40 Addisland
Court Holland Villas Road, London, England, W14 8DA giving your booking
reference and all other relevant information. Please keep your letter concise
and to the point. It is strongly recommended that you communicate any complaint
to the supplier of the services as well as to our representative without delay
and complete a report form whilst in the resort. If you fail to follow this
simple procedure we will have been deprived of the opportunity to investigate
and rectify your complaint whilst you were in resort and this may affect your
rights under this contract. Please also see clause 3 above on ABTA.
11. Our Liability to You
If the contract we have with you is not performed or is
improperly performed by us or our suppliers we will pay you appropriate
compensation if this has affected the enjoyment of your travel arrangements.
However, we will not be liable where any failure in the performance of the
contract is due to: you; or a third party unconnected with the provision of the
travel arrangements and where the failure is unforeseeable or unavoidable; or
unusual and unforeseeable circumstances beyond our control, the consequences of
which could not have been avoided even if all due care had been exercised; or
an event which we or our suppliers, even with all due care, could not foresee
or forestall. Our liability, except in cases involving death, injury or
illness, shall be limited to a maximum of 1 times the cost of your travel
arrangements. Our liability will also be limited in accordance with and/or in
an identical manner to
a. The contractual
terms of the companies that provide the transportation for your travel
arrangements. These terms are incorporated into this contract; and
b. Any relevant
international convention, for example, the Montreal Convention in respect of
travel by air, the Athens Convention in respect of travel by sea, the Berne
Convention in respect of travel by rail and the Paris Convention in respect of
the provision of accommodation, which limit the amount of compensation that you
can claim for death, injury, delay to passengers and loss, damage and delay to
luggage. We are to be regarded as having all benefit of any limitation of
compensation contained in these or any conventions.
You can ask for copies of the transport contractual terms,
or the international conventions, from our offices: SharmDirect.com, 40
Addisland Court Holland Villas Road, London, England, W14 8DA. Under EU law
(Regulation 261/2004) you have rights in some circumstances to refunds and/or
compensation from your airline in cases of denied boarding, cancellation or
delay to flights. Full details will be publicised at EU airports and available
from airlines. However, reimbursement in such cases will not automatically
entitle you to a refund of your holiday cost from us. Your right to a refund
and/or compensation from us is set out in clause 7. If any payments to you are
due from us, any payment made to you by the airline will be deducted.
NB This clause does not apply to any separate contracts that
you may enter into for excursions or activities whilst on holiday.
12. Prompt assistance in the resort
If the contract we have with you is not performed or is
improperly performed as a result of failures attributable to a third party
unconnected with the provision of the services, or as a result of failures due
to unusual and unforeseeable circumstances beyond our control, the consequences
of which could not have been avoided even if all due care had been exercised,
or an event which we or our suppliers, even with all due care, could not
foresee or forestall, and you suffer an injury or other material loss, we will
offer you such prompt assistance as is reasonable in the circumstances.
13. Passports, Visas and Health
For British nationals, full information about passport and
visa requirements for your trip can be obtained from the UK Foreign Office
'Know Before you Go' website, here: https://www.gov.uk/knowbeforeyougo. For
nationals of other countries, you can obtain this information from your Government
agency.
Please be aware that your specific individual passport, visa
and any other immigration requirements are your responsibility and you should
confirm these with the relevant embassies and/or consulates. Neither we, nor our
accommodation providers, airline providers, or excursion suppliers, accept any
responsibility if you cannot travel because you have not complied with any
passport, visa or immigration requirements.
Our accommodation providers provide their low rates on the
basis that residents of the country where the hotel stay is taking place, are
not eligible to stay at that rate. For example, Egyptian nationals in Egypt are
excluded from the rates SharmDirect.com unless otherwise stated. Accommodation
suppliers may also supply different rates to residents of different countries.
If you think this may affect your booking, please ask our Customer Service team
to confirm if your booking will be accepted by the hotel, as once you are
abroad resolving it will be very difficult and result in additional charges
being incurred at check-in, or the cancellation of the booking. From time to
time our accommodation providers may ask us to contact you before your
departure date to confirm the residencies of your travelling party. Please be
aware it is extremely important for you to contact our Customer Service team
with this information if we do so we can confirm the rates booked are eligible
for your travelling party.
14. Excursions
Excursions or other tours that you may choose to book or pay
for whilst you are on holiday are not part of your package holiday provided by
us. For any excursion or other tour that you book, your contract will be with
the operator of the excursion or tour and not with us. We are not responsible
for the provision of the excursion or tour or for anything that happens during
the course of its provision by the operator.
This brochure and terms are our responsibility, as your tour
operator. It is not issued on behalf of and does not commit to the airlines
mentioned herein or any airline whose services are used in the course of your
travel arrangements. Please note that by Air Navigation Orders to qualify for
infant status, a child must be under 2 years of age on the date of its return
flight.
Your concerns
If you have any concerns about material that appears on our
site, please contact Sharmdirect.com, 40 Addisland Court Holland Villas Road,
London, England, W14 8DA
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