Frequently Asked Questions
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Our customer support team have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions. To begin browsing our FAQ, please click on the below to find an answer to your questions:

FAQs
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Customer Welfare

Is it safe to travel to Sharm El Sheikh and Egypt?

The current situation in Egypt is under constant review.  

UK carriers have temporarily suspended flights to and from Sharm El Sheikh Airport until further notice in accordance with the Foreign and Commonwealth Office’s (FCO) advice.

Please refer back to the below link for a detailed information and advice

FCO Travel Advice to Egypt 

 

All Other destinations such as Hurghada and Cairo, still have flights running as normal.

I have a severe food allergy, who do I need to tell?

Please let us know when you are booking, so that the hotel can be informed.  You can also contact the airline to inform them, especially in cases such as a nut allergy as it is preffered they are notified before the flight, to make any neccasary arrangements.

I need wheelchair assistance at the airports, who do I ask for this?

On booking please put the details  in the additional comments, you can also contact the airline you are flying with directly who will have this noted on the system so that your assistance is given at both departure and arrival airports for your journeys.

Can I fly with a broken arm/leg?

If you've had a plaster cast fitted less than 48 hours before you're due to fly, your doctor will need to split the cast. It'll usually be split in two and supported with more bandages. This is to allow for any more swelling. You'll also need to bring a fitness to fly letter. 
 
If your plaster cast was fitted outside of 48 hours, you won't need a fitness to fly letter. That said, we'd recommend you speak to your doctor about any extra precautions you need to take whilst you're away. 

If you're unable to bend your leg:
If you have full leg plaster, a fused knee or you can't bend your leg, on most airlines you'll need to book 2 extra seats so you can sit sideways during the flight. 

 

Please check with the airline you are flying with, if any of the above situations apply to you, for there own rules on this. 

How can I lessen the chance of DVT?

Deep vein thrombosis (DVT) is when muscles are constricted and the return of blood from the legs to the heart is inhibited. This can lead to fluid collecting in the feet and to subsequent muscular aches and pains, a feeling of excess fatigue or very rarely, more serious complications even after your flight has ended.

What is my risk?
Some people are more likely to develop DVT than others. Here are some examples from current medical knowledge:

Those at minor risk:
 - Aged over 40
 - Very tall, very short or obese
 - Previous or current leg swelling from any cause
 - Recent minor leg injury or minor body surgery
 - Extensive varicose veins

Those at moderate risk:
 - Recent heart disease
 - Pregnant or on any hormone medication, particularly the contraceptive pill and HRT
 - Recent major leg injury or leg surgery
 - Family history of DVT

Those at substantial risk:
 - Previous or current DVT
 - Known clotting tendency
 - Recent major surgery or stroke
 - Current malignant disease or chemotherapy paralysed lower limb(s)

If you're concerned about your risk of suffering from DVT we strongly recommend you seek medical advice before booking.

These steps below may help to reduce your risk:
 - Drink plenty of water during the flight and avoid alcohol and caffeine during the flight (and before)
 - Take only short periods of sleep
 - Do not take sleeping pills
 - Avoid leg discomfort when seated by not crossing your legs
 - Walk around the cabin whenever you can
 - Carry out the simple in-flight exercises shown below and in our in-flight information
 - Wear loose fitting comfortable clothes and shoes when travelling

Our main advice is to avoid being totally static throughout your flight this includes night flights.

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