Frequently Asked Questions
Talk to our travel experts

Our customer support team have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions. To begin browsing our FAQ, please click on the below to find an answer to your questions:

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I lost something on my excursion, who do I contact?

Call us or message us and one of our experts will be happy to assist and help you.

I have some feedback on the excursion, who can i tell?

Either call, email or speak to us on live chat.  You will also recieve your questionnaire, which will be emailed to you on your departure.  We tke on bored all typed of feedback as this is how we can develop and build as a company to ensure we continue to give the best service to all our guests.

I have health conditions, how can i tell which excursions are suitable for me?

Contact us, by any of the ways, live chat message or call and one of our experts will be happy to advise you.

I can't decide which excursions to do what do you recommend?

Contact us on email, live chat or call us, on of our experts will be happy to help give all information needed and put together a perfect package for your excursions.

I booked an excursion, what time and where will i be collected?

You rep will contact you the day before you excursion, or at the time of booking if done face to face, to tell you your pick up time.  You will be collected from reception of your hotel and bought back to the hotel after your trip.

I booked an excursion how do I change the date?

Contact us by our freephone number, live chat or by email and we can check availabilty and change any dates for you.

How can I book excursions?

You can book excursions at the time of booking your holiday or online after booking through our excursion section on our website.  If you want to book in resort you will be able to do this through your holiday rep.

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